When it comes to outsourcing, organisations face the decision of which of their operations to keep in-house and which will be provided by an external service provider.

In today’s world, organisations are having to adapt to the ever-changing digital landscape, with more of them turning to outsourcing their key business operations. This can include everything from core IT services, to HR, marketing and customer service.

As a software service provider, we recognise the important role cyber security plays in both ours and our clients’ success. Gaining our ISO27001 accreditation in 2020 was an essential first step in ensuring we were able to provide security and reassurance when handling our customers’ data. But our quest for excellence in this aspect hasn’t stopped there.

Besides the challenges of finding the best-fitting suppliers that will solve issues around pricing, quality and delivery, procurement should also invest in alternate scenarios for sole-source suppliers in order to overcome any problems and mitigate the potential risks.

Mitigating supply chain risks is one of the most important roles of a procurement professional, and it is especially critical to identify issues before they have the potential to cause serious disruption.

Including CSR and ESG criteria to better assess risks and opportunities related to sustainability is becoming an important step during the tendering process for many companies and it's more important than ever that suppliers take this responsibility seriously.

Most will agree that the main role of procurement is to ensure that the best possible deal is made and that the company is spending its money wisely while ensuring full visibility of what and how much each business unit is spending. 

Large companies with operations in the European Union could start being held responsible for environmental violations or human rights abuses committed by the business and their supply chains under a new law proposed in late February by the European Commission.

Regardless of industry, organisations face common challenges when it comes to achieving the best possible savings along with making a robust strategic spending plan. Fragmenting spending between direct and indirect, among multiple locations, categories, departments, and units is not easy and can make the job of capturing new savings opportunities much harder.